Due to the increased demand on our medical staff and our extended wait times, AERA has implemented an online/mobile check-in service for EMERGENCY visits. This check-in and registration method will allow us to ensure that our patients needing the most urgent care are prioritized and that our clients and patients with less critical needs can wait in the comfort of their homes or cars. As always, we will strive to keep you updated on wait times and will continue to provide communication to clients with pets in our care through phone calls and two-way texting capabilities.
To check in for an EMERGENCY visit:
Text the keyword AERA to the number 34947 to check-in via mobile or click the button below.
*Number of patients in line may not include patients that arrive with immediately life-threatening emergencies
If you are arriving for a scheduled appointment with one of our SPECIALTY departments, call us at 973-788-0500 and our team will get you checked in over the phone.
FREQUENTLY ASKED QUESTIONS
What happens if I opt-out of receiving text messages?
If you opt-out of text messaging, registration form link and automated messages will be sent to the email address provided. You will need to watch your email for alerts to come to the hospital.
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
Do you take patients in the order they are checked in?
Once you check-in, we triage your pet based on the symptoms you provide. We will see patients in the order they are checked in, so long as another patient is not more critical.